Services | Support

Knowledge and Resources

Services | Support

Customer success is our top priority. Our customers and partners have 24-hour access to tools and resources to get the most out of the Elemental platform.

Customer Portal

The Elemental Customer Portal provides instant access to software updates, documentation, video tutorials, and answers to frequently asked questions. Access to the Customer Portal is available to Elemental customers with an active Elemental Service Plan.

Partner Portal

The Elemental Partner Portal provides detailed information for a global network of value-added resellers and system integrators. It includes sales and support resources that empower our partners with the knowledge to deliver Elemental solutions to customers.

Support Services Team

In addition to resources available in the Elemental Customer and Partner Portals, the Elemental Support Services team is available to answer questions or address issues related to Elemental sofrware and services, based on service levels defined in the Elemental Service Plans. Our world-class team of Support Engineers is located in three Technical Support Center (TSC) locations (Portland, OR, London and Hong Kong).

Contact Support

Elemental Support Center

Standard phone support (8 x 5, during regional TSC business hours)

  • +1 503-222-3212 (primary)
  • +1 888-900-8104 (toll-free)

Priority hotline phone support (24 x 7, for critical issues outside TSC business hours)

  • Provided with eligible Service Plan